These Terms and Conditions (“Terms”) govern your access to and use of the Volcano Casino website, mobile application, and all related services (collectively, the “Service”) provided by Volcano Entertainment N.V. (“Volcano Casino”, “we”, “us”, “our”).
By registering an account, making a deposit, placing a bet, claiming a bonus, or using any part of the Service in any way, you agree to be bound by these Terms in full. If you do not agree with any provision – do not use the Service.
1. General Information
1.1. Operator: Volcano Entertainment N.V., a company registered in Curaçao with registration number [to be specified], having its registered office at [to be specified – e.g. Scharlooweg 39, Willemstad, Curaçao].
1.2. License: The Service is operated under a gaming license issued by the Curaçao Gaming Control Board (license number [to be specified]).
1.3. Age Requirement: You must be at least 18 years old (or the legal age for gambling in your jurisdiction, whichever is higher) to use the Service. We reserve the right to request age and identity verification at any time.
1.4. Jurisdiction: These Terms are governed by the laws of Curaçao. Any disputes shall be resolved exclusively by the competent courts of Curaçao, unless mandatory consumer protection rules in your country of residence provide otherwise.
2. Account Registration & Verification
2.1. Only one account per person, household, shared computer, IP address, email, phone number, payment method or any other identifying information is permitted.
2.2. You must provide accurate, current and complete information during registration and keep it updated.
2.3. We may require Know Your Customer (KYC) verification before allowing deposits, gameplay, bonuses or withdrawals. Required documents may include:
- Government-issued photo ID (passport, national ID, driver’s license)
- Proof of address (utility bill, bank statement – not older than 3 months)
- Selfie with ID
- Source of funds / wealth documentation (in certain cases)
2.4. Failure to complete verification when requested may result in account suspension, bonus forfeiture and blocked withdrawals.
3. Deposits & Withdrawals
3.1. Minimum deposit and withdrawal amounts are displayed in the cashier and may vary by payment method.
3.2. Deposits are credited instantly (subject to your payment provider). We do not charge deposit fees, but your provider might.
3.3. Withdrawals are processed after successful KYC verification and subject to:
- Anti-money laundering (AML) checks
- Bonus wagering requirements (if applicable)
- Internal security reviews
3.4. Withdrawal processing time:
- E-wallets & crypto: usually 0–24 hours
- Bank cards & wire transfers: 1–5 business days
3.5. Maximum withdrawal limits per transaction / day / week / month are published in the cashier or available upon request.
3.6. Withdrawals are made to the same method used for deposit (where possible) or to a verified bank account.
3.7. We reserve the right to charge reasonable fees for withdrawals (especially multiple / small withdrawals) – current fees are visible in the cashier.
4. Bonuses & Promotions
4.1. All bonuses are subject to specific terms published on the promotion page or sent via email/notification.
4.2. Standard wagering requirements (unless stated otherwise):
- Deposit + bonus: 35–40×
- Free spins winnings: 30×
4.3. Maximum bet while playing with bonus funds: €5 (or currency equivalent) per spin / hand / game round.
4.4. Certain games contribute differently or are excluded from wagering (e.g. progressive jackpots, some table games).
4.5. Bonuses have an expiry period (usually 7–30 days). Unused bonus funds / winnings from spins are forfeited after expiry.
4.6. Abuse of bonuses (bonus hunting, low-risk betting patterns, etc.) may lead to bonus removal, winnings confiscation and account closure.
4.7. Only one bonus per person / household / IP is allowed unless explicitly stated.
5. Gameplay & Fairness
5.1. All games use certified Random Number Generators (RNG) audited by independent testing agencies.
5.2. You are responsible for understanding game rules, paytables and features before placing bets.
5.3. We are not liable for connection issues, device malfunctions, power failures or other technical problems on your side that affect gameplay.
5.4. In case of obvious game malfunction (e.g. stuck reels, incorrect payouts), bets may be voided and stakes returned.
6. Prohibited Activities
The following are strictly prohibited and may result in immediate account closure, forfeiture of funds and reporting to authorities:
- Providing false or misleading information
- Creating multiple accounts
- Collusion, chip dumping, bonus abuse
- Using automated software, bots, scripts
- Money laundering, fraud, criminal activity
- Playing from restricted jurisdictions
- Exploiting technical vulnerabilities
7. Responsible Gaming
7.1. We provide tools for deposit limits, loss limits, session time limits, cooling-off periods and self-exclusion (see our Responsible Gaming page).
7.2. You may request self-exclusion at any time. We will honor all self-exclusion requests without delay.
7.3. We may suspend or close your account if we believe you are displaying signs of gambling-related harm.
8. Intellectual Property
All content, trademarks, logos, software, graphics and games on the Service are our property or licensed to us. You may not copy, reproduce, modify, distribute or use them without written permission.
9. Limitation of Liability
9.1. The Service is provided “as is” without warranties of any kind.
9.2. We are not liable for any indirect, consequential, punitive or special damages, loss of profits, data, or business interruption.
9.3. Our total liability shall not exceed the amount you deposited in the 6 months preceding the claim.
10. Termination & Account Closure
10.1. We may suspend or terminate your account at any time for breach of these Terms, suspicious activity, legal requirements or any other reason.
10.2. Upon closure (except for self-exclusion), any remaining balance will be paid out (subject to verification and fees).
10.3. You may close your account at any time by contacting support.
11. Changes to Terms
We may update these Terms at any time. Continued use of the Service after changes constitutes acceptance of the new Terms. Significant changes will be notified via email or prominent notice on the website.
12. Contact
For questions regarding these Terms, contact us at: Email: support@volcanocasino.com Live Chat: 24/7
By continuing to use Volcano Casino, you confirm that you have read, understood and agree to these Terms & Conditions.
Play responsibly. Enjoy Volcano Play. 🔥